Ukraine
Gepubliceerd op: 17-03-2022
Geprint op: 16-05-2022
https://www.rotterdam.nl/english/ukraine/
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Rotterdam has sympathy for you, your family and friends in this time of war in Ukraine. We hope you will be able to get some rest in the coming weeks. We are trying to organise your stay here in Rotterdam in the best way we can.

We hereby provide you with some practical information for the coming weeks.

I am a refugee from Ukraine, and I need shelter. Where can I go?

Refugees from Ukraine seeking shelter in Rotterdam: all beds in the municipal shelters in the Rotterdam-Rijnmond region are currently occupied. If you report to the emergency shelter location Max Euwelaan 1, Rotterdam, we will look for a place for you elsewhere in the Netherlands.

Is there a place where refugees from Ukraine can meet each other?

Starting March 18th a meeting place for Ukrainian refugees will be opened on weekdays from 10.00 - 18.00 on Pleinweg 196a in Rotterdam. Volunteers from the Ukrainian Community are available at this meeting place. An employee of the municipality of Rotterdam will also be available at this location on working days from 10.00 - 17.00 to answer questions from refugees about finances, medical care, education, etcetera.

Stapelbedden onder een dak.

Shelter

Een ziekenhuis, een gebouw met een rood kruis erop,

(Medical) care

Een formulier met daarop BRP.

Registration

Een aktentas.

Work

Een rugzak.

Education and day-care

Een portemonnee met een euroteken erop.

Living allowance

Tekstballonnen.

Additional

Frequently asked questions - Shelter

Refugees from Ukraine seeking shelter in Rotterdam: all beds in the municipal shelters in the Rotterdam-Rijnmond region are currently occupied. If you report to the emergency shelter location Max Euwelaan 1, Rotterdam, we will look for a place for you elsewhere in the Netherlands.

When you apply for shelter, the municipality will look for a place where there is room for you. This will be outside the Rotterdam region, because the beds in the municipal shelter locations in Rotterdam are occupied. Unfortunately, you cannot choose the municipality in which you wish to be housed.

You can, of course, make your own arrangements for accommodation. You will then have to pay any costs of accommodation yourself.

You can travel visa-free through Europe (and therefore also to the Netherlands) thanks to a treaty with the European Union. With a biometric passport you can stay in our country for at least one year. There is therefore no need to worry about your right of residence.

More information about your rights in the Netherlands:

There is a national hotline for help for the pets of Ukrainian refugees. They can assist with vaccination, medical care or practical issues such as travel crates, pet food or temporary shelter.

You can call the hotline from Monday-Friday 9.00 - 17.00 +31 (0)88 811 33 33, email info@hulpvoordierenuitoekraine.nl or visit hulpvoordierenuitoekraine.nl.

(Medical) care

Your medical care will be reimbursed through a subsidy scheme. The healthcare provider can declare the medical costs.

For emergency care, you can go to Erasmus MC or Sint Franciscus Gasthuis (on the North bank of Rotterdam) or Maasstad or Ikazia Hospital (on the South bank of Rotterdam).

For more information about healthcare and healthcare costs, please visit:

For any medical questions, you can turn to the Red Cross. Send your question, including your name and phone number, in a Whatsapp-message or a voice memo to +316 - 48 15 80 53. The Red Cross will answer your questions in your own language.

You can get your first, second or booster shot for free at every GGD-vaccination location, without making an appointment. Make sure you bring a valid ID with you. Please note: locations are not open every day of the week. For the latest information on locations and opening hours, check:

Registration

Do you currently stay in a hotel, boat or any of the other municipal accommodations? Then you don’t have to do anything. The municipality will come to your location to arrange your registration. 
Have you arranged your own accommodation, for example with a host family or with your family or friends? U can arrange your registration, without making an appointment, at one of the following municipal service desks ('Publiekslocaties'):

You can register between 9 am and 5 pm. Please note, the counter closes at 5 pm on Friday.

The following conditions apply:

  1. You need to have the Ukranian nationality.
  2. You need to bring a valid, international pass port.
  3. If available, bring the birth certificates, marriage certificate and/or divorce certificate of all your family members with you.
  4. You need to fill in this registration form (this form will soon be available in Ukranian).
  5. Your host/hostess needs to fill in this form, with a copy of his/her ID-card.

If you can’t meet these conditions, you need to wait for further information. We will keep you informed through this website.
Ukranians can also make an appointment to register next week at the Ukranian House at Pleinweg 196a. The same conditions apply as mentioned above.

With a registration in the BRP (Basisregistratie Personen) you will gain the right to certain social benefits. These include accommodation, support for cost of living, medical care and education. Upon registration your personal data will not be shared by the government of the Netherlands with other nations governments.

When you move from a host family or private shelter location to a municipal shelter you will need to inform the municipality.

When you move/relocate from Rotterdam to another municipality, you need to notify the new municipality of your move/relocation. This will not change your official registration (Basisregistratie Personen, BRP).

When you move/relocate from Rotterdam to another country you need to cancel your official registration at the municipality of Rotterdam. You will no longer be registered in the BRP (Basisregistratie Personen).

Living allowance

When you stay with a host family, you will receive a monthly living allowance. In order to receive this allowance you must be officially registered by the municipality of Rotterdam (Basisregistratie Personen, BRP). For more information please read the answer for the question: How can I register in the Netherlands? After registration you will receive a special bank card. We will deposit your living allowance on this special bank card. With this bank card you can pay in stores and withdraw money from an ATM machine. A maximum of 2000 euros can be stored on this bank card.

Ukrainian refugees who are staying at shelters provided by the municipality of Rotterdam will also receive a living allowance. We will visit your shelter location to provide you with the special bank card. We will announce the date through the location manager of your shelter location. To receive the bank card you will need to have your BRP information and your valid proof of identity at hand.

We deposit the living allowance on your living allowance bank card every 1st of the month. If you register with the BRP later in the month, the allowance will be calculated pro rata and deposited directly onto the bank card.

In the table below you can see what amount you will receive each month. The living allowance is composed of budgets for food, personal expenses and housing costs. The living allowance for underaged children will be paid to their parent and transferred to their bank card.

See table below:

Living allowance amounts (per person per month)
  Food Personal expenses Living expenses Total
People in municipal reception centres
with full board
- 55 euros - 55 euros
People in municipal reception centres
without full board
205 euros 55 euros - 260 euros
People staying with a host family (adult) 205 euros 55 euros 215 euros 475 euros
People staying with a host family (minor) 205 euros 55 euros 55 euros 315 euros

No, you can only visit us once you’ve received an invitation letter. You can't make an appointment yourself.  

No, unfortunately that’s not possible yet. We’re currently working on a solution. Until that time it’s of vital importance that you come and see us at the time specified in your letter. This will ensure you receive your bank card and living allowance on time.  

No, the card can only be collected by you in person. Do you have a partner or children? Then you can come on your own. Your partner or children do not need to come with you.  

A letter with your citizen service number and a valid proof of identity.  

At the municipal shelter location you will be provided with meals and a place to sleep. Therefore, you are not entitled to a living allowance for food or living expenses.

No, it is a special bank card issued by the municipality. Therefore, no one other than the municipality can deposit money to the living allowance bank card. A maximum of 2000 euros can be stored on this bank card.

When you’ve lost your living allowance bank card, you may report to the Municipal Service desk inside the city hall. There you will receive a one-time replacement for your living allowance bank card. The remaining balance of your lost bank card will be transferred to your new bank card automatically after one day. The same applies in case you lose or forget your PIN number.

Your living allowance will automatically be discontinued when you move to a shelter location, family or to a host family in another municipality. Apply for a living allowance again in the new municipality as soon as possible. Your living allowance will also be discontinued when you can provide for yourself, when you have paid employment for example.

The living allowance arrangement lasts until July 1, 2022. We do not yet have any information about arrangements that will apply after the 1st of July. As soon as the national government announces new arrangements, you will read about them on the website. We will reassess your situation at that time.

Work

The Central Government is assessing whether money is available for language courses for Ukrainian refugees. As long as this is not clear, there will be no municipal provision of language courses for Ukrainian refugees. There are however different services available in the city. Informal (often free) services are provided at community centers and libraries. There are also formal services from language schools, which require payment. An overview of the services provided in Rotterdam can be found at www.beterintaal.nu/kaart.

Yes, from the first of April Ukranian refugees are allowed to work in the Netherlands. The employer does not need to apply for a work permit.

Read more about work for refugees on Government.nl.

Yes, 'Hallo Werk' ('Hello Work') has an information hub at the Ukranian House at Pleinweg 196a. There you can get information about working in the Netherlands. ‘Hallo Werk’ is an online platform that connects job seekers and employers directly. With a profile on Hallo Werk you increase the chances of finding a job.

Visit RefugeeHelp for more information on finding work.

Betaalvereniging provides more information on how to open a checking account with a bank.

No, having a paid job has no consequence for your stay at a municipal shelter location.

When you have a paid job you will stop receiving a living allowance. See ‘When will I stop receiving a living allowance?’ for additional information on discontinuance of the living allowance.

If you are going to work, you must report it to oekraineinkomenwi@rotterdam.nl or at the Municipal Service desk inside the city hall. Your living allowance will be stopped the following month.

If someone in your family starts to work, the living allowance for the other family members will continue. The person who has a job reports this to oekraineinkomenwi@rotterdam.nl or at the Municipal Service desk inside the City Hall. The living allowance for the family member with a job will be stopped the following month.

Education and day-care

The Dutch government will shortly announce the rights and obligations of students who have fled Ukraine. More information will be published on the website of the Universitair Asiel Fonds (UAF), as soon as this information is available.

The Ukrainian School located on Grift 30 is open since Thursday April 14th 2022. This is a temporary educational facility for Ukrainian Children aged 6 to 16 years old. At this school they will be able to finish the Ukrainian school year (until July 9th) in their own language with Ukrainian teachers. Classes have been arranged by the Ukrainian Embassy together with the Ukrainian Ministery of Education and will be taught online. Classes will have an average of 15 students.

Classes start at 9:00 and finish at 14:00.

Your child has to be registered in the BRP. More information about how to register in the BRP can be found under the question How can I register in the Netherlands?.

Parents can sign up their children via the registration form on dosrotterdam.nl.

The school can be reached easily by public transport. Bus 76 and tram 25 have a stop in front of the school. Parents and children who need it, can receive day tickets for public transport at the school.

We are working on creating a summer-programme. After the summer holiday we hope to start newcomer education. Students will move towards Dutch education through bridging classes and ISK (Internationale Schakel Klas). This depends on the length of stay of the refugees.

  • Children 0-2 years old:
    We are currently researching the need for day-care for this age group and the possibilities within day-care facilities in Rotterdam.
  • Children 2-4 years old:
    Starting Wednesday May 11th, parents and children are welcome to visit The Ukrainian School on 3 mornings (Monday, Wednesday, Friday) from 9 to 11 am. There is capacity for 34 people. Here children can play together under the supervision of their parent(s).
  • Children 4-5 years old:
    We are still researching options for children in this age group.

Additional

Starting March 18th a meeting place for Ukrainian refugees will be opened on weekdays from 10.00 - 18.00 on Pleinweg 196a in Rotterdam. Volunteers from the Ukrainian Community are available at this meeting place. An employee of the municipality of Rotterdam will also be available at this location on working days from 10.00 - 17.00 to answer questions from refugees about finances, medical care, education, etcetera.

There are several organisations for Ukrainian people in the Netherlands.

Ukrainian refugees can only use public transport free of charge once, upon their immediate arrival in The Netherlands, in order to reach a shelter destination.

You can pick up a two-hour ticket at the RET Service Point. To do this, you will need to show your Ukrainian passport or identity card as well as a German, Belgian, French or Austrian proof of travel/ticket that is less than 24 hours old.

If you would like to use public transport to travel from your shelter location you will need to buy a ticket at your own expense.

You can park your car for free on P+R Beverwaard (Edo Bergsmaweg). From this P+R location, you can use Tram 23 to get back to the city centre.

You can find other parking spaces in the city of Rotterdam on the map Parking in Rotterdam. Most P+R locations are free the first 72 hours, provided you continue your travels by public transport from there.

There is a free translation website Pryv.it ('Hello, how are you' in Ukrainian). The tool is available for free on the website and does not require an app to be downloaded. With the tool you can immediately translate a conversation or a message in Dutch, English or Ukrainian. The website Pryvit - Speak Every Language (Appmachine.com) shows how the tool works.

Additional information

For information and questions during your stay in the Netherlands, please contact Municipality of Rotterdam (gemeente Rotterdam):