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Rotterdam has sympathy for you, your family and friends in this time of war in Ukraine. We hope you will be able to get some rest in the coming weeks. We are trying to organise your stay here in Rotterdam in the best way we can.


We hereby provide you with some practical information for the coming weeks.

I am a refugee from Ukraine, and I need shelter. Where can I go?

Refugees from Ukraine seeking shelter in Rotterdam: all beds in the municipal shelters in the Rotterdam-Rijnmond region are currently occupied. If you report to the emergency shelter location Max Euwelaan 1, Rotterdam. Link opens an external page, we will look for a place for you elsewhere in the Netherlands.

Is there a place where refugees from Ukraine can meet each other?

The Ukrainian House, a meeting place for Ukrainian refugees, will be opened on:

  • Monday, Tuesday, and Wednesday from 10.00 to 17.30
  • Thursday from 10.00 to 19.30
  • Saturday from 12.00 to 16.00
  • On Friday and Sunday the Ukrainian House is closed.

Volunteers from the Ukrainian community are available at this meeting place.

An employee of the municipality of Rotterdam’s Vraagwijzer will also be available at this location on Monday, Tuesday and Thursday from 13.00 to 17.00. 

They can answer questions from refugees about finances, medical care, education, etcetera. You can also visit all other Vraagwijzer locations.

There are walk-in consultations by VluchtelingenWerk Nederland on:

  • Monday from 14:00 to 16:00
  • Thursday from 16:30 to 18:30.

HalloWerk is available for all work and employment-related questions on:

  • Monday to Thursday from 10:00 to 16:00.


(Medical) care


Living allowance


Education and day-care

Information leaflet about education for Ukrainian pupils

Other topics

The communication card with pictures, Dutch and Ukranian words (pdf) can help you during a conversation.

Additional information

For information and questions during your stay in the Netherlands, please contact Municipality of Rotterdam (gemeente Rotterdam):