Municipal services during the coronacrisis
Gepubliceerd op: 31-03-2020
Geprint op: 10-07-2020
https://www.rotterdam.nl/english/municipal-services-corona/
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The measures to stop the spread of the coronavirus also affect the services of the municipality. On this page you can find all changes in our services.

Please note that all service desks are only open for urgent business. If you have any questions regarding the coronavirus, our telephone number 14 010 is in service on weekdays from 8 AM to 8 PM and on weekends from 9 AM until 5 PM.

If you have symptoms indicating that you might have been infected with the virus, do NOT come to the municipal offices. Please use our website and other digital services.

Digital, as much as possible, or call 14 010

To protect you and our employees, you can only visit our service counters for civil affairs and registration for passport applications, registrations of births and other things that cannot be done via the internet.

A visit to our service counters is by appointment only. Many products and services can be bought and arranged digitally from home. If you have difficulty in doing this, call us on 14 010 and we will help you over the phone. If this still does not work, you can of course still come to our offices. If you do, please follow the safety guidelines.

Please reschedule an appointment when you have health issues, such as coughing, a sore throat, runny nose or fever. Are you going to be unable to make it to your appointment on time, then please cancel via Mijn Loket or call 14 010.

Opening hours

The opening hours of our municipal service counters have been reduced. For the exact times, click here for your preferred location.

The municipal servicedesks are open on weekdays between 9 AM and 5 PM. These are the locations Centrum, IJsselmonde, Prins-Alexander, Feijenoord and Hoogvliet. The opening hours of our servicedesks in Hoek van Holland and Rozenburg are unchanged, except that they will no longer be open in the evenings. The servicedesks in Feijenoord, Hoogvliet and Prins Alexander are also closed in the evenings. Only IJsselmonde is open on Monday evenings and Centrum is open Friday evenings.

All fourteen Vraagwijzers (for care and wellfare services) are open, but only for urgent business. Opening hours are weekdays between 9 AM and 5 PM, with or without appointment.

All locations of Work and Income are open weekdays between 9 AM and 5 PM, you do not need an appointment.

The Jongerenloket is open, but offers reduced service. Employees of the Jongerenloket will try to help you by phone, videocall and e-mail as much as possible. If you have health issues, such as coughing, a sore throat, runny nose or fever, then please postpone your visit.

Visit the homepage of the Jongerenloket to find out what they can do for you.

If you have an urgent problem, we will keep the appointment and visit you.

Urgent financial trouble

Are you in urgent Financial trouble? Maybe the City of Rotterdam can help you.

We can help you find a solution. Please contact the Vraagwijzer.

We can help you with everything concerning social assistance benefits. Please call us on 14 010 or e-mail us. If you are unable to call or e-mail us, please come to our servicedesk at location Centrum or IJsselmonde between 9 AM and 5 PM.

Free parking permit for health workers

Employees working in hospitals, pharmacies, care- and nursing homes, general practice doctor’s offices and the GGD Public Health Service in Rotterdam can apply for a free parking permit.

Support for businesses and entrepreneurs

The measures against the spread of the coronavirus can quickly lead to financial problems for businesses and entrepreneurs. That is why the self-employed can apply for government support. This is called Tozo (Tijdelijke overbruggingsregeling zelfstandig ondernemers) and is executed by local municipalities. The municipality of Rotterdam also executes Tozo for municipalities in the Rotterdam region. Within Tozo you can apply for temporary income support and/or a loan for working capital.

For more information on Tozo, please visit the Tozo webpage (in Dutch). Do you as an entrepreneur have other questions? Please consult the website Ondernemen010.nl (in Dutch).

Domestic waste, waste centres and thrift shops

Waste collection will continue and the municipal waste centres will remain open for now. We do urge visitors to the waste centres to keep a distance to other visitors of at least 1,5 metres, or 5 feet. Read more about changes in services below.

Regular waste collection will continue as usual.

The municipal recycling centres will remain open. However, it is very busy at the recycling centres at the moment, many people are apparently tidying up their sheds, attics and gardens. Please do not come to a recycling centre unless it is absolutely necessary. If you do come, you may have to wait at the gate, we attempt to limit the number of people that are on the grounds at the same time. We urge visitors to the recycling centres to keep a distance to our staff and other visitors of at least 1,5 metres, or 5 feet. Do not shake hands, avoid touching your face, and please cough and sneeze into your elbow. We are trying to stop the spread of the coronavirus and follow the guidelines of the RIVM. For up-to-date information, keep an eye on their website and on the coronapage. Thank you for your understanding and co-operation.

The Piekfijn / Het Goed thrift store at Aluminiumstraat 6 (Prince Alexander) is currently closed. This is because there are now fewer employees working. You can go to the other three thrift shops in Rotterdam: Mariniersweg 255 (Rotterdam-Center), Wolphaertsbocht 246 (Charlois) and Middenbaan 218 (Hoogvliet).

The opening hours of the three open thrift shops have been adjusted. Check our page Kringloopwinkel (Thriftshop) at locations for opening hours per store.

Weddings, funerals and cremations

The measures against the spread of corona unfortunately also affect weddings, funerals and cremations. Please read more below.

The Stadhuis is open for weddings. There are however some new measures for your safety and that of our employees.

Number of people

Fortunately, from May 25, guests will be able to attend the wedding ceremonies in the town hall and the external locations. Due to the size of the wedding rooms in City Hall, the number of people may differ per marriage. The schedule below shows the type of marriage and the maximum number of people who can attend.

Kind of marriage Number of people
A free marriage Just the bridal couple and witnesses
A simpel marriage 9 people, including bridal couple and witnesses
A regular marriage in weddingroom 1 25 people, including bridal couple and witnesses
A regular marriage in weddingroom 2 14 people, including bridal couple and witnesses
A marriage in the Burgerzaal 22 people, including bridal couple and witnesses
An external location 30 people

Moving or cancelling your wedding

We understand that these measures can lead to something completely different from what you had in mind for your wedding day. We must, however, try to protect you and our employees. Do you, for this reason, wish to move your wedding to a different date, or cancel it altogether? Please then e-mail us at kcc2@rotterdam.nl. In the e-mail, please state your name, your partner’s name and the intended original date of your wedding. Enclose a copy of a valid passport, driver’s licence or other official I.D.. We will contact you as soon as possible to discuss the options.

Other

The measures against corona also affect other places where large groups of people usually gather.

There were no city council and committee meetings for several weeks. Committee meetings will resume on Wednesday 8 April and Thursday 9 April. The first city council meeting is again on Thursday, April 23. All meetings take place remotely (i.e. digitally) and are broadcast on the council information system.

Meetings of area committees, ward councils, and ward committee are postponed until May 19. This is to minimize the 'obligatory' social contact and to reduce the risk of contamination for potential risk groups. We ask for your understanding.

The reception and administration office, the recycling centre and the camping site of Resort Hoek van Holland are closed to the public until at least april 6th. For more information please read our webpage on Camping site and Resort Hoek van Holland.

Alle camping sites closed

All other camping sites in region Rotterdam-Rijnmond are also closed, by order of mayor Ahmed Aboutaleb, chairman of the Securityregion Rotterdam-Rijnmond.

‘I call upon you to please stay at home. Only together we can stop the spread of the virus. It is irresponsible to visit all these places. Take the measures seriously.’

Ahmed Aboutaleb - mayor of Rotterdam and chairman of the Securityregion Rotterdam-Rijnmond

To limit the spread of the virus as much as possible, sanitation in recreation areas will also be closed. It is usually not possible to maintain the safe distance of 1,5 metres or 5 feet in these buildings. Renting out of spots for camping and other means of overnight stay are also prohibited. Excepted are permanent residencies and occupation by seasonal workers.

Stay at home

The mayors of other coastal towns in the region agree with the need of this decision. We ask people with a regular place on any camping site to not use it, and stay at home for the time being.

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