Ukraine
Gepubliceerd op: 17-03-2022
Geprint op: 05-10-2022
https://www.rotterdam.nl/english/ukraine/
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Rotterdam has sympathy for you, your family and friends in this time of war in Ukraine. We hope you will be able to get some rest in the coming weeks. We are trying to organise your stay here in Rotterdam in the best way we can.

We hereby provide you with some practical information for the coming weeks.

I am a refugee from Ukraine, and I need shelter. Where can I go?

Refugees from Ukraine seeking shelter in Rotterdam: all beds in the municipal shelters in the Rotterdam-Rijnmond region are currently occupied. If you report to the emergency shelter location Max Euwelaan 1, Rotterdam, we will look for a place for you elsewhere in the Netherlands.

Is there a place where refugees from Ukraine can meet each other?

Starting March 18th a meeting place for Ukrainian refugees will be opened on weekdays from 10.00 - 18.00 on Pleinweg 196a in Rotterdam. Weekend from 13.30 – 16.30 h. Volunteers from the Ukrainian Community are available at this meeting place. An employee of the municipality of Rotterdam will also be available at this location on working days from 10.00 - 17.00 to answer questions from refugees about finances, medical care, education, etcetera.

Stapelbedden onder een dak.

Shelter

Een ziekenhuis, een gebouw met een rood kruis erop,

(Medical) care

Een formulier met daarop BRP.

Registration

Een aktentas.

Work

Een rugzak.

Education and day-care

Een portemonnee met een euroteken erop.

Living allowance

Tekstballonnen.

Additional

Frequently asked questions - Shelter

Refugees from Ukraine seeking shelter in Rotterdam: all beds in the municipal shelters in the Rotterdam-Rijnmond region are currently occupied. If you report to the emergency shelter location Max Euwelaan 1, Rotterdam, we will look for a place for you elsewhere in the Netherlands.

When you apply for shelter, the municipality will look for a place where there is room for you. This will be outside the Rotterdam region, because the beds in the municipal shelter locations in Rotterdam are occupied. Unfortunately, you cannot choose the municipality in which you wish to be housed.

You can, of course, make your own arrangements for accommodation. You will then have to pay any costs of accommodation yourself.

Since the beginning of the war in Ukraine, many of the residents of Rotterdam have shown their sympathy for refugees like you. Some have volunteered at a municipal shelter location. Others have collected goods or money. And other people, like the family where you live, have offered housing.

You are now living with a host family from Rotterdam. This requires adaptation and mutual understanding. From you and from your host family.

It is a good idea to make agreements together about how you will live together. And how you will contribute to the host family's household.

Have you been living with a host family for a while now? Then it is good to regularly discuss the agreements made. Do the arrangements still fit in with what you and your host family like? Maybe new agreements are needed?

You can contribute to the host family in many ways. By helping with the household, for example. You can also make a financial contribution to the extra costs that the host family incurs for you.

Below you can find a list of topics on which you can make agreements together. Perhaps not all topics apply to your situation. In that case, skip them. If necessary, add other topics to the list that are appropriate to your situation.

Discussion points

  • Food
    • Cooking: who cooks when? Eating together or separately? Fixed meal times or changing times?
    • Shopping: together or separately? Fixed moments in the week?
  • Sleeping
    • Who sleeps where?
    • Fixed times for rest in the house for work, school and sleeping?
  • Bathroom
    • Who uses it, when and for how long?
  • Work or school
    • Who? On which days and at which times?
  • Relaxation
    • Use of media (TV, internet, streaming services etc.) and computer
    • Use things in/around the house for recreation, for example (computer) games, toys and bicycles.
    • Sports: on which days and at which times?
    • Holidays: who goes on holiday when and what do we agree on?
  • Privacy
    • Which areas or rooms are private? Where can everybody come and at what times?
    • Receiving guests yes or no? How many guests? At what times? And how long can guests stay?
  • Housekeeping
    • Key - who has a key?
    • tidying up and cleaning the kitchen, bathroom, bedrooms and communal areas.
    • Washing (clothes, towels, bedding).
    • What to do in case of damage in or to the house (insurance).
    • Usage of electricity, gas and water.
    • Pets.
  • Dealing with each other
    • Correcting children yes/no.
    • Directly address yes/no.
    • Always available yes/no.
    • What to do in case of illness.
    • Fixed moments to talk to each other.
    • Fixed moments to discuss agreements made in this agreement.
  • If you are going away for 2 or fewer nights, please report this to the location manager. Your room will remain available to you.
  • If you are going away for more than 2 nights, you should discuss with the location manager when you will return. The location manager will consider whether your room remains available to you.
  • If you stay away for more than 1 night and the location manager is not informed, the manager may decide to make your room available for other refugees.

You can travel visa-free through Europe (and therefore also to the Netherlands) thanks to a treaty with the European Union. With a biometric passport you can stay in our country for at least one year. There is therefore no need to worry about your right of residence.

More information about your rights in the Netherlands:

You can find more information about possible assistance for returning to Ukraine at the Repatriation and Departure Service.

The IOM (International Organisation of Migration) provides information and advice, and can help you return to your country of origin.

Call: +31 88 7464466

They speak different languages.

Travelling with your pet from Ukraine or Russia? See a vet and ensure that your pet has had its rabies vaccination. More information on https://english.nvwa.nl/news/news/2022/03/09/import-rules-for-pets-from-ukraine

There is a national hotline for help for the pets of Ukrainian refugees. They can assist with vaccination, medical care or practical issues such as travel crates, pet food or temporary shelter.

You can call the hotline from Monday-Friday 9.00 - 17.00 +31 (0)88 811 33 33, email info@hulpvoordierenuitoekraine.nl or visit hulpvoordierenuitoekraine.nl.

(Medical) care

If it is life-threatening, call 112. You will then be put through to the control room of the police, ambulance and fire brigade.

For emergency care, you can go to Erasmus MC or Sint Franciscus Gasthuis (on the North bank of Rotterdam) or Maasstad or Ikazia Hospital (on the South bank of Rotterdam).

If you are staying at a municipal reception location, you can also go to the location manager or nurse.

If you are staying at a municipal shelter location, report to the location manager, nurse or security staff. They can then contact the General Medical Practice Service Center (huisartsenpost) for you.

If you are staying at a private shelter location, you must call the General Medical Practice Service Center yourself.

No, as of 1 July 2022 the Regulation on Medical Care for Displaced Persons from Ukraine (abbreviated as RMO) will enter into force. Your healthcare provider can therefore declare the reimbursement of medical care more easily.

Do you already have health insurance? As from August 1, you no longer need health insurance to receive medical care, because you are covered by the RMO.

More information about this regulation can be found on RefugeeHelp - Healthcare - Health insurance.

Medicine is prescribed by a doctor. The doctor writes a prescription, which can be collected at the pharmacy.

If you are staying at a municipal shelter location, you can go to the location manager or the nurse if he or she is present.

If you are staying with a private shelter location, you can contact a midwife practice in the area yourself.

You can do a self-test. These are available from supermarkets, drugstores and pharmacies. Inform the location manager or nurse if there is one available. If you test positive, it is important that you go into isolation.

If you are staying at a municipal shelter, you do not have to do that yourself. If you have a request for care, report it to the location manager or the nurse. 

Are you staying at a private accommodation? Then you can go to the family doctor of the host family.

In case of physical symptoms, you can go to a dentist in the vicinity of your shelter without a referral. Only in the case of acute physical symptoms a reimbursement of up to € 250 is possible from the Medical Care for Displaced Persons Regulation (abbreviated as ‘RMO’).

Children aged 0-18 are an exception to this. The dental costs for them are covered by the subsidy scheme.

Because of the pressure on dental care in the Netherlands, you sometimes have to wait.

You can contact the Centre for Youth and Family (CJG). Call 088 - 20 10 000 or go to CJG Rijnmond.

You can go to the Vraagwijzer for questions about for example administration, parenting, legal issues, money or health.

It is a free counter of the municipality of Rotterdam. The service desk is located at various places in the city and in the Ukrainian House, Pleinweg 196A. The Vraagwijzer is present here from Monday to Friday from 10:00 to 17:00. The Vraagwijzer employees can report you to the 'Wijkteam' Ukraine (District team Ukraine).

The district team can support you with questions about upbringing, relationships and other problems that require more extensive conversations.

You cannot apply for this yourself. The 'Vraagwijzer', the Centre for Youth and Family, your family doctor or another care provider can refer you to the district team.

For any medical questions, you can turn to the Red Cross. Send your question, including your name and phone number, in a Whatsapp-message or a voice memo to +316 - 48 15 80 53. The Red Cross will answer your questions in your own language.

For questions about corona, please visit Vragenovercorona.nl.

For questions on infectious diseases, tuberculosis, vaccinations and population screening, please visit Information for refugees from Ukraine | RIVM.

You can get your first, second or booster shot for free at every GGD-vaccination location, without making an appointment. Make sure you bring a valid ID with you. Please note: locations are not open every day of the week. For the latest information on locations and opening hours, check:

Registration

Do you currently stay in a hotel, boat or any of the other municipal accommodations? Then you don’t have to do anything. The municipality will come to your location to arrange your registration. 
Have you arranged your own accommodation, for example with a host family or with your family or friends? U can arrange your registration, without making an appointment, at one of the following municipal service desks ('Publiekslocaties'):

You can register between 12 and 1 pm on Mondays to Fridays.

The following conditions apply:

  1. You need to have the Ukranian nationality.
  2. You need to bring a valid, international passport.
  3. If available, bring the birth certificates, marriage certificate and/or divorce certificate of all your family members with you.
  4. You need to fill in this registration form (this form will soon be available in Ukranian).
  5. Your host/hostess needs to fill in this form, with a copy of his/her ID-card.

If you can’t meet these conditions, you need to wait for further information. We will keep you informed through this website.
Ukranians can also make an appointment to register next week at the Ukranian House at Pleinweg 196a. The same conditions apply as mentioned above.

With a registration in the BRP (Basisregistratie Personen) you will gain the right to certain social benefits. These include accommodation, support for cost of living, medical care and education. Upon registration your personal data will not be shared by the government of the Netherlands with other nations governments.

This proof will either be a sticker in your passport, or a loose piece of paper. You will sometimes be issued with a pass (O-document). The sticker shows you’re legally permitted to be in the Netherlands until 4th March 2023. You will not be allowed to live or work in the Netherlands without this proof.

At this time, you cannot make an appointment to collect your proof of residency. The IND pickup locations are temporary closed as well. As soon as you can make an appointment again, you will read it on IND.nl.

When you move from a host family or private shelter location to a municipal shelter you will need to inform the municipality. Also, if you move from a municipal shelter to a private shelter location or a host family, you must report your move. If you relocate within or out of Rotterdam, move to another city or move abroad, you must report this to the municipality.

Below we explain what to do in which situation. You can fill in forms at the reception locations and at the Ukranian House. An employee of the municipality can help you with this.

When you move/relocate from Rotterdam to another municipality, you need to notify the new municipality of your move/relocation. This will not change your official registration (Basisregistratie Personen, BRP).

When you move/relocate from Rotterdam to another country you need to cancel your official registration at the municipality of Rotterdam. You will no longer be registered in the BRP (Basisregistratie Personen).

Living allowance

When you stay with a host family, you will receive a monthly living allowance. In order to receive this allowance you must be officially registered by the municipality of Rotterdam (Basisregistratie Personen, BRP). For more information please read the answer for the question: How can I register in the Netherlands?

Your registration in the BRP will be completed around 5 working days after your registration. As soon as the registration is completed, you will receive an invitation to collect a special bank card within 7 working days.

We will deposit your living allowance on this special bank card. It will therefore take a little over 2 weeks after your registration in the BRP before you receive a living allowance.

We deposit the living allowance on your living allowance bank card every 5th of the month. Are you going to register in the Netherlands for the first time? In this case, the living allowance is calculated on a pro rata basis and paid immediately. If you move to another municipality within the Netherlands, you will already have received the living allowance for that month from your current municipality and the living allowance will start from the first of the following month.

You can also have your living allowance deposited into a personal bank account. You must then have or open a Dutch bank account.

In the table below you can see what amount you will receive each month. The living allowance is composed of budgets for food, personal expenses and housing costs. The living allowance for underaged children will be paid to their parent and transferred to their bank card.

See the table below:

Living allowance amounts (per person per month)
  Food Personal expenses Living expenses Total
People in municipal reception centres
with full board
- 55 euros - 55 euros
People in municipal reception centres
without full board
205 euros 55 euros - 260 euros
People staying with a host family (adult) 205 euros 55 euros 215 euros 475 euros
People staying with a host family (minor) 205 euros 55 euros 55 euros 315 euros

No, you can only visit us once you’ve received an invitation letter. You can't make an appointment yourself.  

No, unfortunately that’s not possible yet. We’re currently working on a solution. Until that time it’s of vital importance that you come and see us at the time specified in your letter. This will ensure you receive your bank card and living allowance on time.  

No, the card can only be collected by you in person. Do you have a partner or children? Then you can come on your own. Your partner or children do not need to come with you.  

A letter with your citizen service number and a valid proof of identity.  

At the municipal shelter location you will be provided with meals and a place to sleep. Therefore, you are not entitled to a living allowance for food or living expenses.

No, it is a special bank card issued by the municipality. Therefore, no one other than the municipality can deposit money to the living allowance bank card. A maximum of 2000 euros can be stored on this bank card.

You can check your balance via Prepaid Saldo (Dutch) by entering your client number and security code. You can find the client number (10 digits) and the security code (4 digits) on your bank card. Through the website you can also view your transactions.

When you’ve lost your living allowance bank card, you may report to the Municipal Service desk inside the city hall. There you will receive a one-time replacement for your living allowance bank card. The remaining balance of your lost bank card will be transferred to your new bank card automatically after one day. The same applies in case you lose or forget your PIN number.

If you leave Rotterdam for a few days, on holiday or to visit relatives, for example, you do not have to hand in your living allowance bank card.

If so, please let us know. Always let us know if your situation changes. You can do so by using the Change of Living Allowance form. Has your domestic situation changed? If so, you can find out under When do I receive living allowance and how much will I receive?.

If you start working, you will no longer be entitled to living allowance.

You can hand in this change form on site, send it by post or e-mail it to OekraineInkomenWI@rotterdam.nl.

The living allowance is an emergency provision, intended for people who are unable to support themselves. The living allowance stops when you can provide for yourself, for example through paid employment. If you start working, you must let us know. You can do this by using the 'Living Allowance Change Form'.

You can hand in this change form on site, send it by post or e-mail it to OekraineInkomenWI@rotterdam.nl.

The municipality of Rotterdam will also stop providing the living allowance if you move to another municipality in the Netherlands or to another country. If you move within the Netherlands, the new municipality will pay your living allowance as of the first of the following month. You must inform the Rotterdam municipality of your change of address. You can read how to do this in the question: ‘I want to move within or out of Rotterdam. What do I need to do?

If the national scheme for living allowance changes, you will read about it on this page.

Work

  • There are different services available in the city. Informal (often free) services are provided at community centers and libraries. There are also formal services from language schools, which require payment. An overview of the services provided in Rotterdam can be found at www.beterintaal.nu/kaart.
  • NLTraining (national) offers free online language courses at different levels and for everyone from 18 years old. You can sign up here. When registering, the following information is required from you: BSN number, your address in the Netherlands, e-mail and/or telephone, the number of your ID (for example driver's license, (temporary) residence permit or travel document).

Yes, Ukrainian refugees have been allowed to work in the Netherlands with effect from 1st April. There will therefore be no need for the employer to apply for a work permit.

However, you do need a residence permit from the IND (Dutch Immigration and Naturalisation Service). Please also refer to: Are you registered in the BRP? Then the IND (Dutch Immigration and Naturalisation Service) will be able to issue you with your official residence permit.

Read more about work for refugees on Government.nl.

Yes, you can visit 'Hallo Werk' (Hello Work) in the Ukranian House at Pleinweg 196a. They’ll be able to provide you with information about working in the Netherlands.

  • Information hub Pleinweg 196a:
    open on Mondays, Tuesdays, Wednesdays and Thursdays from 10.00 am to 16.00 pm.

'Hallo Werk' is an online platform that connects job seekers and employers directly. With a profile on Hallo Werk you increase the chances of finding a job.

Visit RefugeeHelp for more information on finding work.

Betaalvereniging provides more information on how to open a checking account with a bank.

If you have opened your own bank account, you must inform the municipality of your bank account number. To do so you have to fill in the 'Bank Account Change Form'.

You can hand in this change form on site, send it by post or e-mail it to OekraineInkomenWI@rotterdam.nl.

No, having a paid job has no consequence for your stay at a municipal shelter location.

When you have a paid job you will stop receiving a living allowance. See ‘When will I stop receiving a living allowance?’ for additional information on discontinuance of the living allowance.

If you start working, you must let us know. You can do this by using the 'Living Allowance Change Form'.

You can hand in this change form on site, send it by post or e-mail it to OekraineInkomenWI@rotterdam.nl.

If someone in your family starts to work, the living allowance for the other family members will continue. The person who is starting to work must inform the municipality. You can do this by using the 'Living Allowance Change Form'.

You can hand in this change form on site, send it by post or e-mail it to OekraineInkomenWI@rotterdam.nl.

Education and day-care

The new 2022-2023 academic year will be starting on Monday 22nd August.

Ukrainian pupils aged 4-12 will be attending primary education. Children aged 6-12 will be receiving so-called Newcomer Education there for around a year. They’ll be learning the Dutch language and culture. Education will be supplemented with Ukrainian vocational education (like language, maths).

Pupils aged 12-16 will be attending secondary education. They’ll be learning the Dutch language and culture during a period of approximately 2 years in a transition class with other newcomers. Ukrainian education will be on offer as an after-school activity in secondary education.
Pupils will continue onto Dutch Education following the Newcomer Education, depending on the refugees' length of stay.

Attending school is compulsory in the Netherlands for all pupils aged 5 to 16. Pupils aged 16 to 18 are required to obtain a basic qualification. This is specified in the Dutch Compulsory Education Act.

There is one temporary educational facility for Ukrainian children:

Transition school 'De Gaffel'. Gaffelstraat 63b (entrance at Toni Koopmanplein 114) in the ‘Oude Westen’ (neighbourhood). For children aged 4 to 12. Lessons will start here again on 29nd August. Lesson times: Monday to Friday from 8.30 am to 2 pm (Wednesdays to 1 pm).

In the Netherlands, children from the age of 5 years are obliged to attend school. The following video tells you more about the Dutch education system:

Your child must be registered in the BRP. You can read how to do that under the question: How can I register in the Netherlands?

Register at the central school location:

Primary school De Gaffel

  • on location at Gaffelstraat 63b (entrance at Toni Koopmanplein 114)
  • or by sending an email to info@gaffelschool.nl

De Gaffel is for children aged 4-12. For children aged 4 and 5 years without older brothers or sisters: you can contact a regular primary school in your neighbourhood.

Is your child already attending Newcomer Education, or does he or she go to one of the local regular schools? Then your child can simply remain registered there. This also applies to Secondary Newcomer Education.

0-4 year olds:

  • Inflow at regular childcare facilities if there’s space.

2-4 year olds:

  • Rotterdam toddler care (16 hours per week, free, register with provider).

4-5 year olds:

  • A place will be sought at regular Dutch schools for this group from 22nd August.

4-12 year-olds:

  • Pre-school (PSC) and after-school care (ASC). Inflow at regular childcare facilities if there's space.

This group can apply for education through the following websites. The school year 2022-2023 starts on Thursday 1 September 2022. 

Your child (aged 12 to 19) must be tested in order to be considered for access to Secondary Newcomer Education. Has your child not yet taken this test? You can register using the form:

These tests will be taken again at the end of August.

The tests are administered by Koers VO and take one hour. The test will determine the pupil’s education level and will be followed up with a school recommendation. Your place of residence will also be taken into account. This school recommendation will allow parents to sign up and register the pupil for secondary education. This is possible from 22nd August.

Newcomer Education will be starting at De Gaffel at Gaffelstraat 63b (entrance at Toni Koopmanplein 114) after the summer holidays on 22nd August.

De Gaffel:

  • Tram 21, 23 and 24: get off at the Tiendplein stop and walk another 6 minutes.
  • Tram 4: get off at the Bloemkwekerijsstraat stop and walk another 5 minutes.

Transport costs are taken into account for each pupil. You will receive a transport proposal from us about this.

Attending school is compulsory in the Netherlands for all children from the age of 5. Newcomer Education is available for, for example, children from Ukraine. It goes without saying it’s also possible for you to arrange for your children to have additional education at home.

Ukraine’s Ministry of Education has created a schedule of lessons for grades 1-11:

Yes, this is possible. A decision is expected in the autumn regarding the study costs and student finance allowance. More information will appear on the Universitair Asiel Fonds (UAF) website as soon as this has been made available.

Students can register at the university or college of their choice now. The costs of the study are not reimbursed. However, a number of universities and colleges do have lower tuition fees. This will differ per course. You can orientate yourself via the various different universities and colleges' websites.

Additional

Starting March 18th a meeting place for Ukrainian refugees will be opened on weekdays from 10.00 - 18.00 on Pleinweg 196a in Rotterdam. Volunteers from the Ukrainian Community are available at this meeting place. An employee of the municipality of Rotterdam will also be available at this location on working days from 10.00 - 17.00 to answer questions from refugees about finances, medical care, education, etcetera.

There are several organisations for Ukrainian people in the Netherlands.

In the Netherlands some matters can (only) be arranged online. For example, registering for education, arranging banking affairs, reporting a crime to the police or making an appointment with the municipality. To log on to the websites of these organisations, you need a DigiD. This is a kind of digital passport with which you can identify yourself safely. Your personal details remain well protected. If you have a BSN number, you can create a DigiD here (English).

Yes, Ukrainian driving licences of people falling under the Temporary Protection Directive are valid throughout the European Union (EU). This applies to all types of driving licences (A, B, C, D). Under the condition that the driving licence has not expired. Driving licences in Cyrillic script are also valid.

Have you lost your driving licence or has it been stolen? Then you are not allowed to drive at the moment. The European Union is still investigating what you should do in that case. Read more about travelling within the EU.

 

From 15 June 2022 Ukrainians in the Netherlands can change up to 10,000 hryvnia in banknotes into euros. This can only be done once. You can do this at any GWK Travelex branch. You can find more information at refugeehelp.nl/cash.

  • Children up to 4 years old can always travel for free in the Netherlands.
  • Children from 4 to 12 years old are entitled to free public transport within Rotterdam: Gratis OV voor kinderen (4 tot 12 jaar).  Outside Rotterdam, children must pay.
  • Children between 12-18 years who must travel further than 6 km by public transport to an ISK school are entitled to reimbursement.
  • If you are older than 66 years and 4 months, you are entitled to free public transport within Rotterdam: Gratis OV voor AOW-gerechtigden. Outside Rotterdam you must pay.  
  • If you do not fall within any of the above categories then public transport in the Netherlands is not for free.

The child is entitled to reimbursement for public transport only if the school is further than 6 km away from the home address. He/she can apply for a public transport subscription via student transport. This requires a personal public transport chip card (OV-chipkaart). Go to Leerlingenvervoer to request this.

You can read about how to create a DigiD here: A website asks for my DigiD. What is that and how do I get a DigiD?.

Betaalvereniging provides more information on how to open a checking account with a bank.

  • You can park your car for free on P+R Beverwaard (Edo Bergsmaweg). From this P+R location, you can use Tram 23 to get back to the city centre. You can find other parking spaces in the city of Rotterdam on the map Parking in Rotterdam. Most P+R locations are free the first 72 hours, provided you continue your travels by public transport from there.
  • Would you like to park your car close to your accommodation? But is it in an area in Rotterdam with paid parking? In that case you can apply for a parking permit for residents. With a parking permit for residents, you can park in your permit area for a lower amount. But with this parking permit you are not entitled to a spot in front of the door. You apply for a parking permit for the parking sector where you live. In some parking sectors there is a waiting list. You can apply for a permit here: Car and motorcycle | Rotterdam.nl.
  • If you park your car in Rotterdam, it is important that you park neatly in the designated parking space. Otherwise you risk a fine.

There is a free translation website Pryv.it ('Hello, how are you' in Ukrainian). The tool is available for free on the website and does not require an app to be downloaded. With the tool you can immediately translate a conversation or a message in Dutch, English or Ukrainian. The website Pryvit - Speak Every Language (Appmachine.com) shows how the tool works.

You will find more information for newcomers on the Nieuw in Rotterdam page. Use the Google Translate button at the top right of the page to translate the page.

Additional information

For information and questions during your stay in the Netherlands, please contact Municipality of Rotterdam (gemeente Rotterdam):